Shipping policy
Shipping Policy for Sunstone Organics
At Sunstone Organics, we are committed to providing our customers with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions related to the shipping of our products. By placing an order with us, you agree to the terms set forth in this Shipping Policy.
1. Processing Time Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons or holidays, processing times may be longer.
2. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1-2 business days.
Delivery times are estimates and are not guaranteed. Sunstone Organics is not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.
3. Shipping Destinations We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses. If you require international shipping, please contact our customer service team for assistance.
4. Order Tracking Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order on the carrier’s website using the provided tracking number.
5. Shipping Address Accuracy Please ensure that all shipping information is correct at the time of checkout. Sunstone Organics is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at info@sunstoneorganics.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
6. Damaged or Lost Packages Sunstone Organics is not responsible for packages lost or damaged during transit. If your package is lost or damaged, please contact the shipping carrier directly to file a claim. If you need assistance, feel free to contact our customer service team at info@sunstoneorganics.com.
7. International Shipping At this time, we do not offer international shipping through our website. For international shipping inquiries, please contact our customer service team at info@sunstoneorganics.com for assistance and potential arrangements.
8. Returns and Exchanges For information on returns and exchanges, please refer to our Refund Policy. If you have any questions or need further assistance, please contact our customer service team.
Contact Us If you have any questions about this Shipping Policy, please contact us at:
Email: info@sunstoneorganics.com
Phone: 541-972-3327
Thank you for choosing Sunstone Organics. We appreciate your business and strive to provide you with the best possible service.